GLASS BOTTOM BOAT TERMS AND CONDITIONS
PLEASE READ CAREFULLY
Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity.
All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded.
The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator.
All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all times.
The operator is not obliged to refund or provide remedy for missed tours due to late arrival. Although all endeavours will be made to fit you in on the next available activity on the day, there is no guarantee that this will be possible.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.
All prices are in NZ Dollars and include GST.
Credit Card details will be taken at the time of booking.
Payments are processed when the booking is made
You are required to arrive 30 minutes prior to your scheduled Glass Bottom Boat booking to check-in with the beach team and receive your boat ticket.
The tour starts at the designated time. We will not hold the boat for late arrivals.
We do not provide refunds if you arrive late and miss the tour
If we cancel any activity for any reason we will attempt to notify you via text message or email on the morning of the scheduled Activity and ask you to advise what you wish to do with your booking. You may receive a gift voucher to the value of your booking to allow you to rebook at a time convenient to you, or you may request a full refund.
Refunds will be processed within 5 business days.
We do not provide full or partial refunds for snorkel gear or kayaks returned early or unused.
IF YOU CANCEL:
To cancel and receive a refund for your pre-booked tour or activity, you must contact us 24 hours prior to your booking.
We do not provide refunds for same-day cancellations.
IF WE CANCEL:
CANCELLATION BY THE GLASS BOTTOM BOAT
While we always endeavour to avoid cancellations and changes, we must reserve the right to do so.
However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control, like sea or weather conditions.
If your booking is cancelled by the Goat Island NZ team, you will be notified as early as possible via text message on the cell phone number provided in your booking. You can reschedule your booking for another day, or receive a full refund.
If you have a complaint while undertaking our activities, please make a representative of Glass Bottom Boat Ltd aware at the time.
You are welcome to email us with full details of your complaint. Please do this in a timely manner so that it can be investigated promptly.
Glass Bottom Boat LTD has reserved the right to photograph and film any event for media publication.
Glass Bottom Boat LTD may vary these terms and conditions at any time.
Any variations become effective on posting.
By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.
- Payments collected through FareHarbor are processed by Stripe, a PCI Level 1-certified and TLS 1.2 compliant provider backed by both Visa and American Express.
- FareHarbor is PCI certified as well, meaning we are compliant with the PCI Data Security Standards endorsed by Visa, MasterCard, AMEX, Discover, and JCB. You can view FareHarbor’s most recent PCI compliance certificate and AOC and SAQ certificates here.
- No sensitive cardholder data is stored in FareHarbor.
- Payments through Stripe are tokenized: the cardholders’ information is replaced with a series of randomly-generated numbers (a “token”) which can then be passed through FareHarbor without the actual details being exposed.
SECURITY OF YOUR PERSONAL INFORMATION
PLEASE READ CAREFULLY
Glass Bottom Boat strictly protects the security of your personal information and honours your choices for its intended use.
Your personal information is never shared outside the company without your permission, except under conditions explained below.
Inside the company, data is stored in password-controlled servers with limited access.
To ensure we are publishing content customers need and want, Glass Bottom Boat collects aggregated site-visitation statistics using cookies.
We do not track individuals’ use of the site.
When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.
Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Glass Bottom Boat Web page. We do not use this technology to access your personally identifiable information on Glass Bottom Boat ; it is a tool we use to compile aggregated statistics about the Glass Bottom Boat Web site usage.
We do not share tracking information outside of Glass Bottom Boat and do not allow other companies to place clear gifs on our sites.
If you choose to not have your browser accept cookies from the Glass Bottom Boat Web site, you will be able to view the text on the screens, however, you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
Glass Bottom Boat Statement of Privacy
Glass Bottom Boat are committed to protecting your privacy and developing technology that gives you the most powerful and secure on-line experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need the information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete Glass Bottom Boat privacy statement.
Your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before ordering e-mail newsletters, joining a limited-access premium site, or when purchasing.
Personal information collected is limited to e-mail address, language, country, or location, but may include other information when needed to provide a service you requested. For example: If you choose to make a purchase, we will request personal information such as name, address, telephone number, credit card number, and shipping information.
If you ever want to review or update your profile, simply visit the Specific area and edit your personal information.
We use your personal information for four primary purposes:
- To make the site easier for you to use by not making you enter your personal information more than once.
- To help you quickly find services or information on this web.
- To help us create and deliver content most relevant to you.
- To alert you to special offers, updated information, and other new services from Glass Bottom Boat.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Glass Bottom Boat will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Glass Bottom Boat or the site;
(b) protect and defend the rights or property of Glass Bottom Boat and its family of Web sites, and,
(c) act in urgent circumstances to protect the personal safety of users of Glass Bottom Boat, its Web sites, or the public.
Control of your Personal Information
When you register, or otherwise give us personal information, Glass Bottom Boat will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.
Glass Bottom Boat may send out periodic e-mails informing you of technical service issues related to our product. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.
Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current.
- View and edit personal information you have already given us.
- Subscribe or cancel subscriptions to newsletters about our services and products.
INTELLECTUAL PROPERTY; LIMITED USE OF THIS WEB SITE.
Copyright, trademark, patent, and/or other intellectual property laws protect the Materials in this web, as well as their selection and arrangement.
- This web may not be modified or altered in any way.
- This web may not be distributed or sold, rented, leased, or licensed to others.
- You may not remove any copyright or other proprietary notices contained in the Glass Bottom Boat Content and User Content.
- Glass Bottom Boat reserves the right to revoke the authorization to view, download, and print this web at any time, and any such use shall be discontinued immediately upon notice from Glass Bottom Boat.
The information in this website is general in nature only.
Although the information in this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website.
The trademarks, logos, and service marks (“Marks”) displayed in this web are the property of Glass Bottom Boat or other third parties.
You are not permitted to use the Marks without the prior written consent of Glass Bottom Boat or such third party that may own the Marks.
Glass Bottom Boat and the Glass Bottom Boat logo are trademarks of Glass Bottom Boat.
GOVERNING LAW AND JURISDICTION
By accessing this Site, you and Glass Bottom Boat agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof.
You and Glass Bottom Boat also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.
This website contains price information.
The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations, or commission/service charges levied by third parties for booking online.
This means that because we are based in New Zealand, we will convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
SNORKEL & KAYAK HIRE
PLEASE READ CAREFULLY
To hire any product offered by Glass Bottom Boat Ltd constitutes a contractual arrangement between you (the customer) and Glass Bottom Boat Ltd.
This represents your acceptance of the Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to hire.
Payment needs to be made when we have confirmed availability in one of the following ways:
By paying online through our booking facility (you will receive a receipt by email)
By visiting the Glass Bottom Boat Ltd team on the beach and making a payment via cash, EFTPOS or credit card.
All equipment must be returned in its present condition or you will be required to reimburse GBB at retail replacement cost (Mask $40, Snorkel $30, Fins $50, Wetsuit $120).
All hired gear must be returned by the stated time, or by 5 pm if an ‘all day hire’.
No refunds are given for unused gear.
You must understand all instructions given to you, including boundaries, and be confident in your swimming/snorkeling ability.
You must not sit on the rocks in the hired wetsuit.
You must respect and observe all Marine Reserve regulations.
A Drivers Licence, Credit Card, or Photo ID must be left for security and will be returned upon return of the hired equipment.
You agree to the charges being the cost of items and authorise GBB to deduct from the stored credit card the funds required to repair or replace an item you damage or lose.