FREQUENTLY ASKED QUESTIONS

The Glass Bottom Boat Tours won’t be starting again until September this year. However, for the next few weekends, we are hiring kayaks and snorkel gear from the beach. We generally finish our season after Queens Birthday weekend as winter is then upon us. You can pre-book a kayak or hire at the beach if one is available.

The COVID-19 or Coronavirus pandemic and our government’ss reaction to it is causing disruption to many sectors of the tourism industry. We take your concerns, particularly around social distancing, seriously, and have put some measures in place to keep you safe.

We are conscious that people are worried about being in close proximity with others due to health concerns, so we’ve halved the number of passengers booked onto the boat so that there is adequate room between passengers. We will be wiping down hard contact surfaces between each tour to minimize the spread.

We have a duty to look after our staff and other passengers. PLEASE do not visit if you are feeling unwell. This includes any symptoms such as a sore throat, cough, sneezing, fever, etc. If you are in the ‘at-risk’ category, we also respectfully advise you to not visit. Please contact us via email ([email protected]) or mobile 0274 979764 to advise and you will receive a full refund of your booking if applicable.

All of our paddles are being sanitised between clients (although we have enough to not have to reuse them between hires). Kayaks are wiped down at touchpoints between clients as well.

Absolutely! We understand that this is an unusual situation and we’d like to help you out. Please email us at [email protected] with your voucher number before you try to use it and we’ll extend the expiry date in our system.

Because our tours can fill quickly during peak times, we recommend booking online in advance to guarantee your Glass Bottom Boat Tour or Kayak & Snorkel Hire. Bookings can be made online using a credit card up to one hour prior to the scheduled activity. For beach walk-ins or if you are unable to book online, we accept cash, EFTPOS, and credit cards on the beach. Please note: We do not take day-of bookings over the phone because we cannot hold seats without payment.

We operate in the open sea, so please understand that our tours can be cancelled due to poor weather (rain, wind or deteriorating conditions) or sea conditions (rough water or poor visibility). To avoid disappointment, check the Glass Bottom Boat sailing report (posted daily on our website) at 9 a.m. on the day of your tour.

It is advised to check our website at 9 a.m. on the day of your tour to ensure we are operating. If your tour was cancelled, you will be notified via text message at 9 a.m. on the day of your tour. We send a text to the number you provide in your booking and can only send texts to New Zealand phone numbers. If you have an international phone number, we will send you an email notification.

After a booking is cancelled, you have the option to re-book for another day or to receive a full refund. Once requested, refunds are processed by us within 48 hours, and funds generally appear on the card used to make the booking within five business days.

After a booking is cancelled, you have the option to re-book for another day or to receive a full refund. Once requested, refunds are processed by us within 48 hours, and funds generally appear on the card used to make the booking within five business days.

We provide full refunds for tours cancelled 24 hours in advance. If a tour is cancelled less than 24 hours in advance, the refund is at the sole discretion of the operator. If you need to cancel your tour for a personal reason, please contact us by phone or email.

Goat Island Marine Reserve is located in Leigh. Depending on where you are in Auckland, it will take you about an hour and a half to get to Goat Island … if there’s no traffic. However, on busy summer weekends and during public holidays, it can sometimes take up to three hours to get to the Reserve from Auckland – please plan accordingly. We also ask that guests arrive 30 minutes prior to their tour for beach check-in – you must check in with us before boarding the boat. If you are running late, we will do our best to accommodate you, but please note: We do not provide refunds for missed bookings and cannot guarantee a seat on another tour during peak times.

If you’re taking a tour during the cooler months, it’s advisable to bring a jacket or jumper to stay warm throughout the trip. If you are susceptible to motion sickness, take or bring medication with you. If you plan on enjoying more than one activity or spending time on the beach, bring food & beverages for an onshore picnic (there is no food available for purchase at the beach). Please note, as this is a protected marine reserve, dogs are not allowed at the beach or in the car park.

The Glass Bottom Boat loads passengers directly from the beach at Goat Island. From there, the boat tours areas in the Reserve known to have a high population of marine life. The tour also takes guests to the back of Goat Island to view its caves and the outlying islands surrounding the Reserve. Please note, the tour route can change due to sea and wind conditions. The boat does not stop at Goat Island, and passengers are not allowed off of the boat during the tour.

Yes! If you’ve got a half-day to spend at Goat Island, we recommend doing two activities … and if you’re spending a full day at the beach, you’ll have plenty of time to do all three!

Yes! Beyond the activities we offer, the Reserve offers many opportunities for exploration! There is a walking trail (a moderate walk, 1.5-hour return) to Cape Rodney, as well as the University of Auckland’s Marine Discovery Centre.